Paxton maintenance for Net2 and Paxton10 platforms
Authorised Paxton service partner. PPM contracts on Net2 and Paxton10 across the UK.
Paxton maintenance: Net2 and Paxton10 service contracts, sized to your platform
A Paxton system that is actually maintained pays for itself the first time a reception reader avoids a Monday-morning outage. SEG runs Paxton service contracts on both platforms across the UK. The contract you need depends on which product you run: Net2 maintenance covers hardware health, software updates, database hygiene, and controller firmware on a server-based platform; Paxton10 maintenance covers the hardware side and the workflows, because Paxton handles the cloud software updates inside the per-door subscription.
This hub explains how the two contract types differ, when to pick each, and how we structure them. The product pages above carry the actual scope detail, county coverage, and FAQs for each.
Whichever platform you run, an SEG contract gives you scheduled PPM visits, written reports, response-time SLAs for reactive call-outs, and the option to bundle CCTV and intruder maintenance on the same paperwork. Call 0330 133 9801 to scope a contract.
How Net2 and Paxton10 maintenance differ
Net2: full hardware + software contract
Net2 lives on your server and your network, so the maintenance contract has to cover both. Controllers, PSUs, batteries, reader heads, plus Net2 Pro software patching, database backup verification, event-log archive trimming, and credential database hygiene. The whole estate, the whole platform.
Paxton10: hardware + workflow contract
Paxton10's cloud handles software updates and security patches inside the per-door subscription, so the SEG contract focuses on what is physical: appliance, readers, locks, cameras, and the visitor/lockdown workflows that need to fire when called. Lighter contract scope, but no less critical.
PPM cycle by site profile, not flat rate
Receptions with high daily swipe volumes (managed offices, education sites at parents-evening intensity) typically run quarterly. Lower-traffic offices, biannual. Schools and councils with civic-hours obligations, biannual with shorter response SLAs on the reactive side. We tune the cycle at survey.
Reactive response built into the tier
The contract sets the response time. Standard tiers: next working day for non-critical, same day for critical. Urgent priority response available as a tier. Council clients often select a tier that explicitly covers committee-days response.
Compliance summary on request
Public-sector and regulated professional-services clients get a written compliance summary with each PPM: current access by tenancy or department, recent admin changes, retention status, lockdown test history. Saves time when an SAR or audit lands.
Bundle with CCTV and intruder PPM
Most Paxton customers bundle CCTV and intruder maintenance with the access contract on a single paperwork run. One engineer, one visit window, one invoice. Different platforms inside the bundle as needed (Paxton + Hikvision + Ajax, for instance).
Paxton maintenance FAQs
Yes. The Paxton subscription covers cloud-side software updates and security patching. It does not cover the on-site hardware (controllers, readers, locks, cameras, appliance), workflow testing (lockdown, visitor management), or any reactive call-out. The SEG contract is what closes that gap.
Yes. We take over Paxton systems regularly, including ones with no documentation handed over by the previous installer. The first visit is a baseline health check, we document what we found, flag any pre-existing issues, then run PPM cycles from there.
Yes as a tier. Standard contracts cover next-working-day or same-day in-hours response; urgent priority response is an additional tier with a defined call-out fee and enhanced hourly rate. The customer sees the figures up front, no surprises on the invoice.
Yes. An estate that runs Net2 at some sites and Paxton10 at others is covered under one contract with the right scope at each site. The SEG account manager handles the coordination so you only deal with one supplier.
Where to go next
Server-based Net2 PPM contracts, county and town coverage. Paxton10 maintenance
Cloud Paxton10 PPM contracts, county and town coverage. Site-wide security maintenance
Bundle access, CCTV and intruder PPM under one contract. All access control services
Access installation, repair, fault finding, and emergency response.