Paxton access control maintenance in London
Net2 and Paxton10 service contracts across the boroughs. PPM visits sized to your building, reactive call-out included.
Paxton maintenance in London: contracts that match your platform
London Paxton maintenance work splits cleanly along the Net2 / Paxton10 divide. A managed-office building running Net2 maintenance in London needs a contract that covers controller hardware, the on-prem server, Net2 Pro patching, database backup verification, and credentials hygiene. A multi-site operator running Paxton10 maintenance in London needs a contract that covers the hardware side and the workflows, because the cloud software is patched inside the Paxton subscription.
London-specific pressures shape the contract cycles: managed-office receptions take volumes of swipes a day that a quiet provincial office never sees, council buildings carry committee-day SLA obligations, and the school estate needs holiday-window visits. SEG sizes the cycle to the actual building rather than imposing a uniform schedule.
Call 0330 133 9801 to scope a contract on either platform or both.
How Net2 and Paxton10 contracts differ for London sites
Central London managed office on Net2
Quarterly cycle is the usual fit. Reception readers see high swipe volume, tenancy admin needs database trim, visitor management hardware needs steady attention. Reactive call-out tier covers a same-day response for service-charge-sensitive customers.
Multi-borough school trust on Paxton10
Biannual with holiday-window visits. Class-period schedules verified each term, lockdown command set re-tested termly, parent-collection hardware checked. Estate admin gets a single rolling schedule across all sites.
London-wide retail on Paxton10
Quarterly across the top 20% of sites by footfall, biannual elsewhere. Camera/access timeline alignment verified, loss-prevention workflows re-tested, cloud admin user-list audited against current store-manager roster.
Single-building Net2 in a borough council
Biannual with civic-hours SLA. Visit windows avoid committee days. Compliance summary issued each visit covering current access by department, recent admin changes, and visitor-record retention status.
London Paxton maintenance FAQs
No. The subscription covers cloud-side software updates and security patching. It does not cover the on-site hardware (controllers, readers, locks, cameras, the appliance), workflow verification (lockdown, visitor), or reactive call-out. The SEG contract closes that gap.
One contract is the norm. The contract document lists each site, the platform on that site, the PPM cycle, and the response-time tier. Single supplier, single invoice.
It is a separate tier. Standard contracts cover in-hours response; is added with a defined call-out fee and enhanced hourly rate. London hospitality and council clients often pick the priority tier.
Where to go next
The server-based product, with London town and county detail. Paxton10 Maintenance in London
The cloud product, with London town and county detail. Paxton installation in London
The London chooser page for new installs. Paxton repair in London
The London chooser page for fault resolution.
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Ongoing Maintenance
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Security & Electrical Group Ltd
Company No. 16859897