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Maintenance & Support

Planned maintenance contracts for CCTV, access control, alarm systems, structured cabling, and electrical installations. One contractor, all systems covered.

Keep All Your Systems Running Reliably

Security and electrical systems need regular maintenance to perform at their best. Cameras degrade, access control readers wear, alarm sensors drift, cabling connections loosen, and firmware falls behind. Without planned servicing, the systems you rely on for security and daily operations gradually become less reliable — and you only discover the problem when something fails at the worst possible time.

Security & Electrical Group Ltd provides planned maintenance contracts that cover your entire security and electrical infrastructure under one agreement. Instead of managing separate contractors for CCTV, access control, alarms, cabling, and electrical, one team handles everything — with coordinated scheduling, consolidated reporting, and a single point of contact for your facilities team.

Every maintenance contract starts with a free system assessment. Our engineers review your existing installations across all systems, test all components, and recommend a servicing schedule matched to your usage, risk profile, and compliance requirements. Contracts are flexible — from annual visits for smaller sites to quarterly or monthly servicing for larger, high-usage environments.

Systems We Maintain

One maintenance contract covering all your security and electrical systems — no need for multiple contractors.

CCTV Systems

Camera cleaning and alignment, lens inspection, IR night vision checks, NVR hard drive health monitoring, firmware updates, recording verification, and remote viewing checks. Axis, Dahua, Milestone, and other platforms.

Access Control

Reader and maglock inspection, door closer adjustment, controller and PSU testing, battery replacement, firmware updates, credential auditing to remove leavers, and full functional testing. Paxton Net2 and Paxton10.

Ajax Alarm Systems

Hub connectivity checks, detector signal strength testing, battery status verification, firmware updates, zone configuration review, app functionality testing, and sensor position optimisation.

Structured Cabling

Comms room tidying and inspection, patch panel checks, cable testing for degraded performance, containment inspection, labelling updates, and fibre optic link health verification.

Electrical Installations

EICR periodic inspection and testing, consumer unit checks, emergency lighting testing, RCD testing, earth fault loop impedance testing, and remedial works for any defects identified.

Integrated Systems

Testing of integrations between systems — CCTV linked to access control events, fire alarm overrides releasing doors, alarm-triggered camera recording, and intercom-to-access-control connections.

What Every Maintenance Visit Covers

Each scheduled maintenance visit follows a structured checklist tailored to your systems. Our engineers don't just visually inspect — they test, measure, and verify every component against manufacturer specifications.

  • Hardware Inspection — physical condition, mounting, alignment, and wear on every device
  • Firmware & Software Updates — controllers, cameras, hubs, and management software updated to latest stable versions
  • Battery Testing — backup batteries and wireless device batteries tested under load, replaced proactively before depletion
  • Functional Testing — every door, camera, detector, and alarm zone tested for correct operation
  • Credential & User Audit — active access credentials reviewed against current staff, orphaned tokens removed
  • Service Report — detailed written report documenting system condition, work completed, and any recommendations
Security system control panel being serviced during a planned maintenance visit
Planned Maintenance — Our engineers follow structured checklists for each system type, testing every component and documenting their findings. You receive a detailed service report after each visit.

Maintenance Contract Options

Contracts are tailored to your site, system size, and usage. Every contract starts with a free assessment — we recommend the right schedule, you choose the level that fits.

SEG branded power supply unit and control panel installed at a commercial premises
Annual & Bi-Annual Contracts — For smaller systems and lower-risk environments. One or two visits per year covering full system inspection, testing, firmware updates, and a written service report.
  • Suitable for small offices, single-site systems, and residential
  • Full system health check on each visit
  • Firmware updates and battery testing included
  • Written service report with recommendations
Commercial consumer unit and distribution board during electrical inspection and testing
Quarterly & Monthly Contracts — For larger systems, multi-site operations, and compliance-driven environments. More frequent visits catch issues earlier and provide the documented maintenance evidence that regulatory frameworks require.
  • Suitable for corporate, multi-site, schools, and high-security
  • More frequent checks on high-usage components
  • Credential auditing and leaver removal at each visit
  • Compliance-ready service reports for audit

Why Choose Security & Electrical Group

Trusted by commercial and residential clients across England for over 25 years.

All Systems, One Contract

CCTV, access control, alarms, cabling, and electrical all covered under one maintenance agreement.

Fully Insured

Full public liability and professional indemnity insurance on every project.

DBS Checked

All engineers are DBS checked for your peace of mind and security compliance.

Detailed Reporting

Written service reports after every visit — essential for compliance, insurance, and facilities management.

25+

Years Experience

Over two decades maintaining security and electrical systems for commercial and residential clients.

How It Works

Getting started with a maintenance contract is straightforward.

1

Free System Assessment

We inspect all your existing systems — CCTV, access control, alarms, cabling, electrical — test every component, and assess overall condition and risk.

2

Tailored Contract Proposal

Based on your systems, usage, and compliance needs, we recommend a maintenance schedule and provide a transparent contract proposal with clear pricing.

3

Scheduled Servicing Begins

Our engineers carry out planned maintenance visits on schedule, with service reports after every visit and recommendations for any upgrades or remedial work needed.

What Maintenance Prevents

The problems that planned maintenance catches before they become failures.

CCTV Blind Spots

Cameras gradually shift from vibration or wind. Lenses accumulate dirt. IR LEDs degrade. Without maintenance, your CCTV coverage silently deteriorates until the footage you need isn't there.

Access Control Lockouts

Backup batteries deplete, maglocks lose holding force, door closers drift out of adjustment. A door that worked yesterday fails to lock tonight — maintenance catches these issues before they fail.

Alarm False Triggers

Detector sensitivity drifts, batteries deplete causing erratic behaviour, and environmental changes create new trigger sources. Regular servicing keeps false alarm rates low and genuine detection reliable.

Recording Failures

NVR hard drives degrade silently — recording appears normal until you need footage and discover the drive failed weeks ago. Health monitoring catches failing drives before data is lost.

Orphaned Access Credentials

Staff leave but their access cards and fobs aren't revoked. Credential auditing at each maintenance visit identifies and removes orphaned access rights — tightening security systematically.

Compliance Gaps

Regulated environments need documented evidence of regular system maintenance. Without it, you fail audit. Our service reports provide the documented maintenance trail compliance frameworks require.

Maintenance & Support Across England

Our engineers provide planned maintenance services for all security and electrical systems across the following regions.

Greater London Kent Essex Surrey Norfolk Suffolk Cambridgeshire

Maintenance & Support FAQs

Yes. We maintain CCTV, access control, alarm systems, structured cabling, and electrical installations under one contract. This means one contractor, one point of contact, coordinated scheduling, and consolidated reporting — instead of managing separate maintenance agreements with different companies for each system.

It depends on system size and usage. Small single-site systems may only need annual servicing. Multi-door access control systems and busy commercial CCTV typically benefit from quarterly visits. High-security and compliance-driven environments often need monthly checks. We recommend the right schedule during your free assessment.

Every visit follows a structured checklist covering hardware inspection, firmware and software updates, battery testing, functional testing of every device, credential auditing, and a written service report. The specific checks depend on the system type — camera cleaning for CCTV, maglock holding force for access control, detector signal strength for alarms, and so on.

Yes. Every maintenance visit produces a detailed service report documenting system condition, all work completed, firmware versions, battery status, and any recommendations. These reports provide the documented maintenance evidence required for ISO 27001, facilities management compliance, insurance requirements, and security audits.

Yes. We maintain systems regardless of who originally installed them. Our engineers are experienced with Paxton, Ajax, Axis, Dahua, Milestone, and other major security platforms. We begin with a full system assessment to understand what's installed, its current condition, and what maintenance schedule is appropriate.

Enquire About a Contract

Fill in the form below and we'll arrange a free system assessment at your premises.

Contact Us Directly

Phone

0330 133 9801

Mon-Fri 8am-5pm

Email

hello@seg-ltd.co.uk

We respond within one working day

All Systems Covered

CCTV, access control, alarms, cabling, electrical

One contract, one contractor, coordinated scheduling.

Company

Security & Electrical Group Ltd

Company No. 16859897

Need ongoing support for your systems?

Get a free system assessment and tailored maintenance proposal from our engineers.

Call 0330 133 9801