An intruder alarm contract that keeps your system reliable AND your insurance valid
SEG Ltd provides intruder alarm maintenance contracts for commercial premises across England. Insurance companies typically require annual servicing as a condition of cover for any monitored alarm, and most policies need that servicing documented to a recognised standard. Beyond insurance, regular maintenance is the difference between an alarm that actually activates when it needs to and one that quietly degraded over the last three years while no-one noticed.
Our contracts cover every major intruder platform: Ajax (we're an authorised Ajax installer), Texecom Premier and Premier Elite, Honeywell Galaxy, Pyronix Enforcer, plus legacy wired panels. Each visit covers a full panel walk-test (every PIR triggered, every door/window contact verified, every panic button checked), signalling-path verification across Ethernet and cellular paths, panel and bell-box battery checks, and a code/user audit.
Contract pricing depends on system size and visit frequency. A typical small commercial site with one panel and 6–10 sensors on annual visits is generally £180–£300 per year; bi-annual or quarterly visits proportionally more. Contact us for a written quote based on your panel and sensor count.
What's in an intruder alarm contract
Panel walk-test
Every PIR triggered manually, every door/window contact verified, every panic button tested. Each device confirmed reporting to the panel and (where monitored) to the ARC.
Battery check & replace
Main panel battery tested for capacity. Bell-box batteries checked. PIR / sensor cells replaced pre-emptively where wireless. Battery test results documented for insurance.
Signalling verification
Ethernet path verified for ARC connectivity. Cellular SIM checked for credit and signal strength. Dual-path failover confirmed. Test signal sent to ARC where applicable.
Code/user audit
Active user codes reviewed, leavers removed, duplicate codes consolidated. Engineer code and master code rotation if requested.
Panel firmware
Firmware version checked against current manufacturer release. Updates applied at a sensible release-stability window (we don't do day-one updates on production panels).
Insurance documentation
Signed visit certificate suitable for insurance audit, confirms maintenance to manufacturer guidelines on the visit date. Stored digitally for retrieval if claim or audit arises.
How an alarm maintenance contract works
1. Baseline visit
For systems we didn't install, baseline inspection covers documenting the panel, every sensor, signalling paths, and any pre-existing defects. Quote any remedial work before the contract starts.
2. Scheduled visits
Annual visits satisfy most insurance requirements; bi-annual recommended for monitored sites; quarterly for high-risk or 24-hour-operation premises. Confirmed in advance.
3. Reactive cover
Between visits, prioritised reactive response. False-alarm investigation, sensor failure, signalling path drops, usually attended within 1–2 working days, same-day for system-down.
Intruder alarm contract FAQs
Most commercial property insurance policies that cover theft or attempt-of-theft require an annually-serviced alarm. The policy wording usually specifies a recognised servicing standard. Without documented annual servicing, claims can be disputed. Check your policy schedule for the exact requirement.
Ajax (we're an authorised Ajax installer), Texecom Premier and Premier Elite, Honeywell Galaxy, Pyronix Enforcer, ADE Optima, plus most legacy wired panels still in commercial use. If you're not sure what you've got, send us a photo of the panel and we'll usually identify it.
ARC (alarm receiving centre) monitoring is a separate service from maintenance. Our contracts cover the equipment side; ARC monitoring is contracted directly with the ARC. We can recommend ARCs we work with regularly and verify your signalling path to whatever ARC you use.
Yes, straightforward. We attend for a baseline visit, take over engineer codes (if you have them) or reset to known codes, and document the system. No disruption to monitoring; we just become the engineering contact instead of the previous contractor.