An access control maintenance contract that protects compliance as well as security
SEG Ltd provides structured maintenance contracts for commercial access control systems across England. Unlike ad-hoc callouts, a contract bakes in the critical compliance work that most sites only remember after an incident — the fire-alarm interface test under BS 7273-4 (which determines whether doors will actually release when the alarm sounds), the door-hardware audit, the leaver removal from active user lists, and the controller backup. None of this is glamorous; all of it matters when the system needs to perform.
Our contracts cover every major platform: Paxton Net2 and Paxton10, Salto KS, ACT Enterprise, Inner Range Inception, Suprema, Honeywell, and most major standalone product ranges. Multi-vendor expertise matters because most multi-site estates have grown organically with different platforms at different sites — and rather than rip everything out, we maintain what's there. The first visit is a baseline inspection documenting every controller, reader, door and credential type.
Contract pricing depends on door count, system complexity, and visit frequency. A typical small commercial site with 6 doors on quarterly visits is generally £450–£800 per year all-in. Multi-site customers benefit from coordinated scheduling and volume pricing. Contact us with your site details for a written quote.
What's in an access control contract
Controller & software health
Every controller verified for comms, voltage, battery backup. Event logs reviewed. Firmware applied where manufacturer has released a worthwhile update. Database backup taken and stored.
Reader operation
Every reader tested with valid and invalid credentials. LED, beeper and feedback paths verified. PaxLock smart-handle batteries checked and replaced pre-emptively.
Door hardware
Closer adjustment, strike/mag-lock holding force, push-to-exit operation, REX sensor, break-glass override release. Each door signed off on a structured checklist.
Fire-interface test (BS 7273-4)
Fire-alarm interface activated, every exit-route door confirmed to release on alarm per BS 7273-4 NCP. The single most important compliance test we perform.
User & credential audit
Active user list reviewed against latest leaver records. Expired or duplicate credentials cleaned. Mobile credentials validated. Group permissions sanity-checked.
SLA-backed reactive cover
Doors held open or system down: same-day response. Non-urgent reactive: 1–2 working days. Discounted labour rate and parts at trade pricing for in-contract sites.
How an access control contract works
1. Baseline
One-off inspection visit. Document every controller, reader, door, and credential type; identify pre-existing defects; quote any remedial work before the contract starts.
2. Scheduled visits
Quarterly is standard for commercial sites; high-traffic or compliance-critical sites benefit from monthly. Visits scheduled a year ahead, structured report after each visit.
3. Reactive cover
Between visits, prioritised reactive response under a published SLA. Many software-side issues we resolve remotely without a callout.
Access control contract FAQs
Yes — that's the majority of our contracts. We support Paxton, Salto, ACT, Inner Range, Suprema, Honeywell, and most legacy systems. The baseline inspection brings us up to speed on whatever is in place.
Because if it fails, people can't get out of the building when the fire alarm sounds. BS 7273-4 mandates that exit-route doors release on fire alarm activation. The wiring quietly degrades — a relay can stick, an interface module can fail, the cable can corrode. The only way to know it still works is to actually test it. Our contracts test it every visit, with a signed-off record.
Yes. Most multi-site customers have mixed estates — we work to whatever's there rather than forcing standardisation. Single contract, single PO, consolidated reporting across the estate.
You get a written quote for the remedial work, separate from the contract price. You can have us fix it, fix it yourself, or live with it — the choice is yours. We won't refuse a contract because the system has issues; we'll just document them.