SEG Ltd provides planned maintenance contracts for commercial access control systems across England — covering Paxton (Net2 and Paxton10), Salto, ACT, Inner Range, and the major standalone product ranges. Our contracts combine scheduled on-site visits with remote firmware and software checks, so by the time someone needs to be denied access (or evidenced as having entered), you know the system will actually do what it's supposed to. We provide structured visit reports, credential audit logs, and pre-emptive flagging of failing hardware long before it strands users at a locked door.

A typical maintenance visit takes one to two hours per site and works through every controller, every reader, every door's hardware (closer, strike, mag lock, push-to-exit, REX), and every break-glass override. We verify the fire-alarm interface still releases doors as designed (mandatory under BS 7273-4), audit the active user list and remove leavers, apply firmware where the manufacturer has released a worthwhile update, and check controller logs for any anomalies you should know about.

Contracts run annually with quarterly, bi-annual, or annual visit frequencies depending on system size and risk. In-contract sites receive priority response for reactive callouts, reduced labour rates, and discounted parts. For multi-site portfolios we coordinate visits across the whole estate under a single contract and reporting cadence — useful for facilities managers who don't want to chase six different specialists.